Last updated: 3 June 2026
These terms and conditions (“Terms”) govern your use of the TradewearPro website and the sale of products through it. Please read them carefully before placing an order. By placing an order you agree to be bound by these Terms.
1. About us and how to contact us
This website is operated by TradewearPro (“we”, “us”, “our”). We sell workwear, uniform and personal protective equipment (PPE) to trade and retail customers in the United Kingdom.
- Business: TradewearPro is a trading name of [Jason Leonard Draper], a sole trader.
- Office address: 5 Brayford Square, London, E1 0SG (office only — please do not send returns to this address)
- General enquiries: info@tradewearpro.co.uk
- Returns enquiries: returns@tradewearpro.co.uk
- Telephone: [07783963536]
If we have to contact you, we will do so by telephone or by email using the contact details you provided when placing your order.
2. Definitions
- “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
- “Business customer” means anyone who is not a Consumer, including sole traders, partnerships and companies buying for business use.
- “Products” means the goods we advertise for sale on the website.
- “Order” means your order for Products submitted through the website.
3. Our contract with you
Placing an order is an offer by you to buy the Products. After you place an order you will receive an email acknowledging that we have received it. This acknowledgement does not mean your order has been accepted.
A binding contract between you and us is formed only when we send you an email confirming that the Products have been dispatched. If we are unable to accept your order, we will inform you and will not charge you for the Products; this might be because the Product is out of stock, because of an error in the price or description, or because we are unable to meet a delivery deadline.
4. The Products
We take care to describe and show Products accurately. Images, colours and specifications are for illustration; actual Products may vary slightly, for example in shade of colour. Packaging may also differ from that shown.
Sizing varies between manufacturers and ranges. Please check the relevant product details and our Size Guide before ordering. Where a Product is supplied as PPE or protective clothing, please also read clause 11.
5. Price and payment
The price of the Products is the price shown on the website (in pounds sterling) at the time you place your order. The price shown is the total price payable for the Products; no separate VAT charge is added. Delivery charges are shown separately at checkout and are added to the price of the Products.
We accept payment by debit and credit card (processed securely via Stripe), Apple Pay, Google Pay, PayPal, and bank transfer (BACS) for trade orders. Payment is taken at the point of order.
We try to ensure all prices are accurate, but errors can occur. If we discover an error in the price of Products you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel the order. If we cannot reach you, we will treat the order as cancelled and refund any sum already paid.
6. Delivery
We deliver to addresses within the United Kingdom. Delivery charges and estimated timescales are shown at checkout and on our Delivery Information page. Current standard charges are:
- UK Mainland — £8.95 (free on orders over £75)
- Scottish Highlands — £12.95
Some Products are dispatched directly from our supplier on our behalf. Estimated delivery times are given in good faith but are not guaranteed. We are not responsible for delays outside our control (see clause 15).
Products will be your responsibility from the time we deliver them to the address you gave us. You own the Products once we have received payment in full.
If no one is available to take delivery, the carrier will leave a note explaining how to rearrange delivery or collect the Products.
7. Your right to cancel (Consumers)
If you are a Consumer, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, within 14 days of receiving your Products, without giving a reason.
To cancel, please contact us at returns@tradewearpro.co.uk with your order number before the cancellation period expires. You then have a further 14 days to return the Products to us.
This cancellation right does not apply to Products that are made to your specification, clearly personalised, or sealed for health or hygiene reasons once unsealed after delivery.
We will refund the price you paid for the Products, including standard delivery costs, within 14 days of receiving the Products back (or evidence that you have returned them). We may reduce the refund to reflect any reduction in the value of the Products caused by handling beyond what is necessary to establish their nature, characteristics and function.
8. Returns and refunds
To return Products, please email returns@tradewearpro.co.uk first to obtain return instructions. All returns are handled by TradewearPro — please do not contact our supplier directly. Full details are set out on our Refunds & Returns page, which forms part of these Terms.
Unless the Products are faulty or not as described, you are responsible for the cost of returning them. Please return Products in their original condition with any tags and packaging.
9. Faulty or misdescribed Products (Consumers)
If you are a Consumer, the Consumer Rights Act 2015 gives you legal rights. Products must be of satisfactory quality, fit for purpose and as described. If a Product is faulty, you may be entitled to a repair, replacement or refund. Nothing in these Terms affects your statutory rights.
10. Business customers
If you are a Business customer, the cancellation rights in clause 7 and the consumer rights in clause 9 do not apply. Returns of non-faulty Products are at our discretion and may be subject to inspection and a restocking charge. For faulty Products, please contact us and we will work with you to resolve the matter. Our total liability to a Business customer is limited as set out in clause 12.
11. PPE and product suitability
Where Products are sold as personal protective equipment (PPE), high-visibility clothing or protective workwear, it is your responsibility to ensure the Product you select is suitable for your intended use, environment and any applicable safety standards or risk assessment. Product certifications and standards are provided where available, but we cannot advise on whether a particular Product is appropriate for your specific workplace or task. If you are unsure, please seek independent safety advice before purchasing.
12. Our liability
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
If you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable, or for losses arising where the Products are used for business purposes.
If you are a Business customer, we exclude all implied terms to the fullest extent permitted by law, and our total liability arising under or in connection with a contract shall not exceed the price paid for the relevant Products. We are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
13. Intellectual property
All content on this website, including text, graphics, logos, and the names StockWatch™, QuickQuote™ and TeamKit™, is owned by or licensed to us and is protected by intellectual property law. You may not copy or reproduce it without our permission.
14. Your personal data
We use your personal data in accordance with our Privacy Policy, which explains how we collect, use and protect your information. Please review it to understand our practices.
15. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including supplier failures, transport disruption, extreme weather, or any law or action taken by a government or public authority.
16. Other important terms
We may transfer our rights and obligations under these Terms to another organisation. Each of the clauses of these Terms operates separately; if any court decides that any of them are unlawful, the remaining clauses will remain in full force. If we do not insist that you perform any of your obligations, or if we delay in taking steps against you, that will not mean we have waived our rights against you.
17. Governing law and jurisdiction
These Terms are governed by the law of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
18. Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the version in force on the date you placed your order. Please check this page before each purchase.